Terms and conditions
Registered name: Marco António Nunes Taylor dos Santos Lança
Address: Loures, PORTUGAL
Phone: +351 219440026
The prices in our shop include VAT, but they don't include shipping costs. These are calculated in the checkout process, before completing your purchase.
The client will pay a global sum corresponding to the value of the purchased products, including the costs for shipping.
We charge shipping costs for every order. The amount depends on the number of items in your order and where they're being shipped to. The higher the number of items purchased, the cheaper the shipping cost is per item.
All shippings are sent via registered mail.
Our orders are sent via CTT. A confirmation email will be sent after the package has been shipped.- the tracking number will be included in that email.
International purchases in our shop can be paid only via Credit Card or Paypal.
Exchanges and returns
In case any item in your order is damaged when you receive it, we will exchange it for a new one or return your money (including shipping costs), within 30 days.
We take care of orders within 1 to 2 days. If you are in Europe, you will receive it in 7 to 9 days. Otherwise, please be more patient, it can take 2 weeks. For any country outside of Europe, the delivery may take 2 to 5 weeks. Delivery outside of the EU may be subject to local import taxes, which are your responsibility.
In case your order gets lost on the way, we'll resend it.
In case the package hasn't been reclaimed at the post office or in case the buyer didn't write a correct shipping address, we will resend it against the payment of the additional shipping costs.
If your order also includes illustrations, they will be sent as separate packages.
If you have a complaint, please contact the author. The contract between us shall be governed by and interpreted in accordance with Portuguese law . If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr/.